Tenant FAQ

[NEEDS SEAN: confirm pre-authorized debit (PAD) rent collection before this goes live]

Rent comes out automatically by pre-authorized debit on the first of each month. We set that up with you at move-in and you don't have to do anything after that.

If you need to change the account it comes from, let us know before the 25th.

If you opt in, yes. We report your rent payments to Equifax. For a lot of renters, rent is the largest monthly payment that doesn't show up on their credit file at all.

Two things to know before you decide. Late and missed payments are reported too, not just the on-time ones. And the bureaus treat rental data separately from credit cards and loans, so we can't promise a specific increase to your score.

It's entirely your choice and it has nothing to do with your tenancy. Opting out changes nothing about your lease or how we deal with you.

[NEEDS SEAN: how tenants report maintenance: portal, email or phone]

For anything urgent, use the emergency line. We'll confirm we've received it and tell you when someone is coming.

No heat, no water, water coming into the unit, a gas smell, an electrical hazard, a break-in, or anything else affecting your safety or the building.

Call the emergency line and it's answered 24/7. Anything that can wait until morning, send it through the normal channel and we'll pick it up then.

[NEEDS SEAN: emergency line phone number]

In Ontario your tenancy automatically continues month to month when the initial term ends. You don't need to sign anything or move out, and we can't require you to.

If you do want to leave, give us 60 days' notice in writing, ending on the last day of a rental period.

Yes, just ask. You're entitled to them, and we'll provide them for a past tenancy too, for up to a year after you move out.